New talktalk tv hub not 4K UHD.
on 17-01-2024 12:21 PM
Message 24 of 24
so i have received my new replacement tv box as itv x no longer available on my original youview box,
tried everything to get BBC iPlayer to show 4K UHD content but doesn't, i'm convinced these boxes are NOT 4K UHD compliant!
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23 REPLIES 23
on 18-01-2024 10:31 AM
Message 21 of 24
Btw, I've assumed as you are asking that the TV is a 4k one, as the box sets the output according to the information the TV sends on set up, so it may not send or find UHD content if the TV is incompatible.
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on 18-01-2024 10:27 AM
Message 22 of 24
Yes I can @Karl-TalkTalk
Might be worth checking the iPlayer settings are set to best quality (I think this needs to be done by device and may not be an account level option).
Also, I had to change my HDMI input settings to UHD on both sound and vision, (changing one changed the other) as some TVs are automatic on picking up UHD devices and others require them manually set. Once I set mine I then found the colours to be too bright and adjusted the colour too to reflect my personal preference. Changing for this input did not affect any other HDMI input.
Hope this helps @vauxman
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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on 18-01-2024 09:14 AM
Message 23 of 24
Hi
UHD Content is working ok on my box here.
@fr8ys - your box is relatively new, if you get a min, can you see if you can select any UHD Content from I player.
Thanks
Karl.
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