No ITVX or 4 on demand App

[Erflowers]

I have just received my Talktalk tv hub and there is no ITVX or channel 4 apps in my features apps. 

I have tried the factory reset and updating, neither of which make a difference. 

I have had it less than a week and was told it was because the service hadn't gone 'live' which it now has and it's still the same. I can watch shows on channel 4 and ITV X from the suggested shows but neither app show for me to choose what I would like to watch.  

[Karl-TalkTalk]

Hi

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[Denbee1]

I have the same issue will be returning to Roku 

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Erflowers]

I feel that's false advertising as it doesn't say that. My firestick doesnt need an aerial for these apps to work.  Thank you for solving the issue.  I shall now return it as I've purchased a new 4K firestick instead.

Thank you

[Karl-TalkTalk]

Hi

That will be why the apps are not showing or working.

Some apps such as ITVX or All4 Need to have an aerial connected to the box.

They use the freeview signal to identify your region and deliver the correct programming.

Karl.

[Erflowers]

No I don't have an aerial attached

[Karl-TalkTalk]

Hi

The picture shows no Guide preview available.

Do you have an aerial connected to the box ?

Karl

[Erflowers]

Photo of what I can see attached