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TV Support

For help with your TalkTalk TV box, channels and apps.

No access to ITVX

Chickpea23
First Timer
Private Message TalkTalk

on ‎04-01-2024 11:54 AM

Message 4 of 4

I have been unable to access ITVX since it changed from ITV hub. Please send me a new TV box which will enable access to ITVX ASAP. All other TV stations are working perfectly and there is no problem with the connection to anything else other than ITVX.

Regards,

Yvonne C

Labels:
3 REPLIES 3

Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Loopy159

on ‎04-11-2024 10:39 PM

Message 1 of 4

Contact Talktalk by phone or Chat, as you'll need to get this applied in your contract when the new TV hub is sent out, @Loopy159.

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

If you still need forum support, start your own thread by returning to the message board and clicking on start a topic. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Loopy159
First Timer
Private Message TalkTalk

on ‎04-11-2024 10:08 PM

Message 2 of 4

Hi we cannot access ITVX with the Talk talk box we have, so we need a new box sent out Thankyou Sheila Dell

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎04-01-2024 11:56 AM

Message 3 of 4

Hi 

 

ITV made the decision not to bring the new ITV X App to some older devices, and this also includes the legacy TalkTalk TV Boxes.  This was a decision solely by ITV and outside of our control. 

 

If you read our help article at :  ITV Hub closure - TalkTalk Help & Support 

 

This will explain how you can upgrade to the new TV HUB. 

 

Thanks 

Karl. 

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