I've just had full fibre (150mb/s) installed which is up and running.
As part of the new package, I subscribed to NOW TV Cinema. Using the link sent to my email, I activated my Now TV account on a laptop which autocompleted the username and password (presumably from the browser saved passwords) and logged me in.
However, when trying to access my account via the Android TV box (received with the new contract), I'm unable to log in, with it stating that my details do not exist.
I've tried:
1. On the talktalk account page, navigated to "Manage Now Add-Ons". Once I select the "Now Cinema Add-On", receive the following message "Sorry, you're on a package which doesn't include TalkTalk TV services."
2. On the NOWTV I've navigated to my account on "https://www.nowtv.com/gb/account/membership" and when selecting "NowTV Membership-Purchased via talktalk", am redirected to the webpage described in 1. above.
Therefore, I'm unable to reset my NOWTV password and don't have access to the content.
Any help would be much appreciated.
