Good Afternoon Karl.
Firstly thank you for your response however it appears that Talk Talk think we are in some sort of contract negotiation.
Ultimately an agreement for a Broadband & TV service was made between myself and Talk Talk on the 16th of March. The go live on this contract was the 1st of April. This gave yourselves over 2 weeks to highlight any potentially issues and pull out of this agreed contract.
Upon Go Live on the 1st of April I expected that contract to be fulfilled by yourselves. In the subsequent 2 and a half weeks I have spent over 8 hours communicating with yourselves to now have an excuse levelled about a 3rd party provider (who my contract is not with). To also get this confirmed via public forum that you are no longer willing to fulfill the original agreed contract is also not acceptable. Conveniently this confirmation also comes after the first payment has already been made.
Your suggestion to add NowTv by my account would come at an additional cost monthly to the original contract agreement and also with only a 12 month price fix compared to the original 24 month to match with the remainder of my contracted product.
As I see it Talk Talk are unwilling to honour a contract that we entered into as per the terms of our contract agreement supplied on the 16th of March breaching my consumer rights. They also chose to continue the contract on different terms without first communicating with myself (even after contact was made on numerous occasions by myself). In order to resolve this I see that yourselves have 2 options:
1. You provide the service agreed for both a broadband and TV service as outlined in the original agreement .
2. We agree to terminate the contract with no further charges to myself and a refund of already taken payments due to yourselves not fulfilling the contract as agreed.
Finally I note that I did receive a call from yourselves today (missed by myself as my job is more omportant than dealing with Talk Talk), in light of the above correspondence I now ask that all communication is done in writing (preferably by email which yourselves hold for me). This ensures no misunderstandings and a clear trace on communication that a telephone call will not offer myself. Until this is resolved my original complaint still stands and remains unresolved.
A speedy resolution from yourselves will be much appreciated. If however we have hit an impass can this be communicated ASAP by means of a letter of deadlock so that I am able to persue this matter externally from yourselves.
