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TV Support

For help with your TalkTalk TV box, channels and apps.

Now and netflix

Staciejeffrey
Conversation Starter
Private Message TalkTalk
Message 63 of 63

I re contracted my full fibre. And added netflix and now ..I haven't recieved the emails to activate the services they keep saying its stick on there system...so I'm getting no help from talktalk 

62 REPLIES 62

Message 41 of 63

Hi Stacie,

 

I'll ask my colleague Karl if there is an update on this for you.

 

Thanks

 

Michelle

 

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Staciejeffrey
Conversation Starter
Private Message TalkTalk
Message 42 of 63

Thanks for keeping me updated Karl. Hopefully can be sorted soon as my tv discount Is ticking away 😞

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Message 43 of 63

Hi

 

Our development teams are looking at this from our side and can see an incorrect setting.  They are trying to see why this has happened.

 

Karl.

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Message 44 of 63

Hi

 

I'm so sorry this is taking so long to resolve. I've spoken to our vendor who tried to manually add the HD boost on their platform but it kept failing.

 

They have raised this internally to their developers to see what can be done, and have said they will get back to me in a couple of days.

 

Thanks  

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Staciejeffrey
Conversation Starter
Private Message TalkTalk
Message 45 of 63

Any update Karl?

Kind regards 

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Message 46 of 63

Hi

 

I've had an email back from our vendor who is looking at this for us, and I'm chasing for an update for you.

 

We can then look at the account when we get this resolved.

 

Thanks  

Karl. 

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Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Staciejeffrey
Conversation Starter
Private Message TalkTalk
Message 47 of 63

Thanks Karl .Still no change. Its a bit annoying because the past few months problems I've been getting a talktalk tv discount that comes to an end soon and it's just being wasted .I appreciate all your doing tho 

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Message 48 of 63

Hi

 

Sorry for the delay, I was off over the Bank Holiday weekend.  I'm chasing this now.  I did have an email that our platform Vendor had removed the old Boost from their cloud platform, and I've emailed them now asking if this can be re-added.

 

Thanks  

Karl. 

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Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Staciejeffrey
Conversation Starter
Private Message TalkTalk
Message 49 of 63

Still no boost .stuck with adverts and poor picture 😞 

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Message 50 of 63

No Problem 🙂

 

Karl 

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Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Staciejeffrey
Conversation Starter
Private Message TalkTalk
Message 51 of 63

Thanks Karl your the only person that has been able to help with my problem...I look forward to the hd boost being activated 😀 

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Message 52 of 63

Hi

 

Glad the options are now live.

 

I've had a look at the back end TV platform and I can see Netflix and NOW Boosts are live, but can see the HD Boost is the previous boost added in March that is stuck in pending.

 

I've asked our support teams to raise a ticket to our platform vendor requesting this is removed, and then a fresh HD Boost assed added.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Staciejeffrey
Conversation Starter
Private Message TalkTalk
Message 53 of 63

Problem sorted ..I have netflic and now activated. But I have not recieved the now tv boost (hd) ? 

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Staciejeffrey
Conversation Starter
Private Message TalkTalk
Message 54 of 63

I'm just going around in loops .then that order gets stuck ..its getting silly ...and every month in loosing my tv discount. That I'm not even able to use 😞 .I'll see what happens in 7 days 

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Message 55 of 63

Hi

 

Our teams have advised that the secondary order is waiting to complete.  If services are not activated within 7 days or the initial request then they would automatically cancel and could then be re-added.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Staciejeffrey
Conversation Starter
Private Message TalkTalk
Message 56 of 63

I don't mean to be going on .but it has been over a month now and no change ..is it being looked in to ...when you say ticket completed are you meaning my issue. Or my problem on this page. I really dint know what's going on .what are the next steps ? Seems like it would be easier to start from scratch 

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Staciejeffrey
Conversation Starter
Private Message TalkTalk
Message 57 of 63

Will you keep me updated please

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Message 58 of 63

Hi

 

I do not have a timescale as yet, they advise there is a child order (secondary order) attached to the stuck order that is awaiting completion.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Staciejeffrey
Conversation Starter
Private Message TalkTalk
Message 59 of 63

So how long will the order be stuck for ? 

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Staciejeffrey
Conversation Starter
Private Message TalkTalk
Message 60 of 63

Okay Karl keep me informed please..its annoying that I cancelled my sky tv for this. And I can't watch sky shows 

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