Now tv still no boost
on 23-08-2024 09:11 AM
Message 76 of 76
Decided to add now back to my package hoping this problem had been fixed ...we signed up to a product that says watch in HD without adverts and there is no HD boost active ...and I can see a lot of peope are in the sane boat..and all that I see that is happening is let's take it off and put it back on ...same story still no boost ...when will this be fixed ?
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75 REPLIES 75
on 06-09-2024 09:44 AM
Message 21 of 76
👍
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on 06-09-2024 09:03 AM
Message 22 of 76
Hi
This has been passed back to our vendor who are working on this. I'm still waiting for an update from them to see what the next steps are, and to see if they have submitted another request to add the boost.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
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on 06-09-2024 08:57 AM
Message 23 of 76
Any movement before the weekend karl ?
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on 04-09-2024 11:32 AM
Message 24 of 76
Hi
Yes, I'm waiting on a reply from our vendor to see if they are going to resubmit this with a new reference.
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 04-09-2024 11:31 AM
Message 25 of 76
I see so your waiting on them now ?
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on 04-09-2024 11:18 AM
Message 26 of 76
Hi
I'm not 100% sure if its from our system or the cloud system that sits between us and Now TV etc. It's an order ID I've never heard off or seen with our orders, so it is one that is system generated along the process, and not one that is readily visible.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 04-09-2024 11:15 AM
Message 27 of 76
Okay keep me posted ...is that a new reference number from. Your end?
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on 04-09-2024 10:56 AM
Message 28 of 76
Hi Stacie
I'm watching the email chain back and forth for updates. There has been a reply this morning advising they have found an old reference number on the order, and have advised a new one needs to be generated. so I'm watching for the next message.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 04-09-2024 10:50 AM
Message 29 of 76
Still nothing back from the teams at now ?
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on 03-09-2024 05:39 PM
Message 30 of 76
Apologies for jumping in, I thought it was a community site and was just trying to help.
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on 03-09-2024 11:48 AM
Message 31 of 76
Thanks karl 👍
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on 03-09-2024 11:28 AM
Message 32 of 76
A progress update for you. Our vendor who looks after the cloud platform for us, did add the boost yesterday, but this rejected as already active, so they are liaising with the teams over at NOW TV to find out why this has rejected. I'm monitoring our chat window here for any updates.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
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on 03-09-2024 09:46 AM
Message 33 of 76
Yes - I was just replying to Deanshaw.
@deanshaw, it really is better if you follow up on your own thread. It confuses an already complicated issue when people start asking questions on other people's topics.
Gliwmaeden2, a fellow customer.
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on 03-09-2024 09:18 AM
Message 34 of 76
Talktalk have got a big problem with this there is clearly a lot of people on the same boat ..and seem to be getting nowhere
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on 03-09-2024 09:17 AM
Message 35 of 76
I am a ralktalk tv customer they have sent me the tv hub
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on 03-09-2024 09:16 AM
Message 36 of 76
I am yes they have sent me the tv hub
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03-09-2024 08:22 AM - edited 03-09-2024 08:24 AM
Message 37 of 76
@deanshaw, you do need to be paying for the TV charge / rental of box in the first place:
You have to have added Talktalk TV.
@Karl-TalkTalk / @Michelle-TalkTalk, perhaps that's not made clear enough to customers?
It's the very last thing mentioned in the Talktalk article about getting the NOW boost.
https://community.talktalk.co.uk/t5/Articles/About-NOW/ta-p/2457383
Gliwmaeden2, a fellow customer.
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on 03-09-2024 07:04 AM
Message 38 of 76
Just wondering, do you pay the £4.99 for TalkTalk TV? I am having the same issues and don’t pay it, and someone replied that you need to for the boost to work.
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on 02-09-2024 07:22 PM
Message 39 of 76
Did not work I'm afraid
I will keep trying tho
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on 02-09-2024 04:51 PM
Message 40 of 76
I will try when I get home .thanks
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