For help with your TalkTalk TV box, channels and apps.
on 23-08-2024 09:11 AM
Decided to add now back to my package hoping this problem had been fixed ...we signed up to a product that says watch in HD without adverts and there is no HD boost active ...and I can see a lot of peope are in the sane boat..and all that I see that is happening is let's take it off and put it back on ...same story still no boost ...when will this be fixed ?
yesterday
Okay hopefully they can sort it ...cant stand the sound quality and picture without the boost 🤞 they can get to the bottom of it
yesterday
Hi
The Vendor has replied and advised they are looking at this internally. The vendor that looks after the subscription on the Sky side has advised that an old reference ID was submitted, however our vendor is querying this as the reference equates to your subscriber ID so this should not have a date restriction etc.
So for the moment, there are still discussions ongoing between the two vendors.
Thanks
Karl.
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yesterday
Hi Stacie
I've been chasing this from this morning. I've emailed our vendor directly to request a progress update and am just awaiting their reply.
Karl.
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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
yesterday
Any progress karl 🤞
Friday
👍
Friday
Hi
This has been passed back to our vendor who are working on this. I'm still waiting for an update from them to see what the next steps are, and to see if they have submitted another request to add the boost.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Friday
Any movement before the weekend karl ?
Wednesday
Hi
Yes, I'm waiting on a reply from our vendor to see if they are going to resubmit this with a new reference.
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Wednesday
I see so your waiting on them now ?
Wednesday
Hi
I'm not 100% sure if its from our system or the cloud system that sits between us and Now TV etc. It's an order ID I've never heard off or seen with our orders, so it is one that is system generated along the process, and not one that is readily visible.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Wednesday
Okay keep me posted ...is that a new reference number from. Your end?
Wednesday
Hi Stacie
I'm watching the email chain back and forth for updates. There has been a reply this morning advising they have found an old reference number on the order, and have advised a new one needs to be generated. so I'm watching for the next message.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Wednesday
Still nothing back from the teams at now ?
on 03-09-2024 05:39 PM
Apologies for jumping in, I thought it was a community site and was just trying to help.
on 03-09-2024 11:48 AM
Thanks karl 👍
on 03-09-2024 11:28 AM
A progress update for you. Our vendor who looks after the cloud platform for us, did add the boost yesterday, but this rejected as already active, so they are liaising with the teams over at NOW TV to find out why this has rejected. I'm monitoring our chat window here for any updates.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 03-09-2024 09:46 AM
Yes - I was just replying to Deanshaw.
@deanshaw, it really is better if you follow up on your own thread. It confuses an already complicated issue when people start asking questions on other people's topics.
on 03-09-2024 09:18 AM
Talktalk have got a big problem with this there is clearly a lot of people on the same boat ..and seem to be getting nowhere
on 03-09-2024 09:17 AM
I am a ralktalk tv customer they have sent me the tv hub
on 03-09-2024 09:16 AM
I am yes they have sent me the tv hub