Now tv still no boost

[Staciejeffrey]

Decided to add now back to my package hoping this problem had been fixed ...we signed up to a product that says watch in HD without adverts and there is no HD boost active ...and I can see a lot of peope are in the sane boat..and all that I see that is happening is let's take it off and put it back on ...same story still no boost ...when will this be fixed ? 

[Staciejeffrey]

Okay keep me posted ...is that a new reference number from. Your end? 

[Karl-TalkTalk]

Hi Stacie

I'm watching the email chain back and forth for updates.  There has been a reply this morning advising they have found an old reference number on the order, and have advised a new one needs to be generated. so I'm watching for the next message.

Thanks  

Karl. 

[Staciejeffrey]

Still nothing back from the teams at now ? 

[deanshaw]

Apologies for jumping in, I thought it was a community site and was just trying to help.

[Staciejeffrey]

Thanks karl 👍

[Karl-TalkTalk]

Hi @Staciejeffrey 

A progress update for you.  Our vendor who looks after the cloud platform for us, did add the boost yesterday, but this rejected as already active, so they are liaising with the teams over at NOW TV to find out why this has rejected.  I'm monitoring our chat window here for any updates.

Karl.

[Gliwmaeden2]

Yes - I was just replying to Deanshaw.

@deanshaw, it really is better if you follow up on your own thread. It confuses an already complicated issue when people start asking questions on other people's topics. 

[Staciejeffrey]

Talktalk have got a big problem with this there is clearly a lot of people on the same boat ..and seem to be getting nowhere 

[Staciejeffrey]

I am a ralktalk tv customer they have sent me the tv hub 

[Staciejeffrey]

I am yes they have sent me the tv hub 

[Gliwmaeden2]

@deanshaw, you do need to be paying for the TV charge / rental of box in the first place:

 You have to have added Talktalk TV.

@Karl-TalkTalk  / @Michelle-TalkTalk, perhaps that's not made clear enough to customers?

It's the very last thing mentioned in the Talktalk article about getting the NOW boost.

https://community.talktalk.co.uk/t5/Articles/About-NOW/ta-p/2457383

[deanshaw]

Just wondering, do you pay the £4.99 for TalkTalk TV? I am having the same issues and don’t pay it, and someone replied that you need to for the boost to work.

[Staciejeffrey]

Did not work I'm afraid 

I will keep trying tho 

[Staciejeffrey]

I will try when I get home .thanks

[Valbee]

just a thought hoping it might help as it’s what I had to do - have you signed out and then signed back in? And have you then tried opening it on two devices?

[Staciejeffrey]

Still saying purchase 

[Karl-TalkTalk]

Hi

Can you check now. I'm showing the HD boost added to the account round 11:15 today.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

OK, I'll follow up with the teams.  I passed your details across with one other, and that has been confirmed as working, so yours should be picked up too.

Thanks  

Karl. 

[Staciejeffrey]

Just checked karl no change..still telling me to purchase for 6 pound 😞

[Karl-TalkTalk]

Hi @Staciejeffrey 

Can you check this morning and let me know if the Boost shows as added in your NOW TV account.

Thanks  

Karl.