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TV Support

For help with your TalkTalk TV box, channels and apps.

Power Adaptor Faulty

CHW_Cornwall
Team Player
Private Message

on ‎14-04-2023 10:45 PM

Message 3 of 3

After only a few days' use the power adaptor has failed.  There was no power to my brand new 4k set top box.  I have connected the adaptor from my old set top box and power has been restored.  Please can a replacement adaptor be sent to me?

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎17-04-2023 07:25 AM

Message 1 of 3

Hi

 

I'll get a replacement unit out to you and a returns bag.

 

Thanks  

Karl. 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎15-04-2023 11:35 AM

Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and advise you. 

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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