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TV Support

For help with your TalkTalk TV box, channels and apps.

Remote Control broken

Mags11
First Timer
Private Message

on ‎28-05-2023 10:22 AM

Message 7 of 7

My TalkTalk TV remote control has broken - it's been on its way out for a while, and has finally given up the ghost. Any idea how I obtain a replacement? Many thanks if you can help

William Raschen
Labels:
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6 REPLIES 6

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Mags11

on ‎30-05-2023 06:46 AM

Message 1 of 7

You're Welcome 🙂

 

Regards 

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Mags11
First Timer
Private Message

on ‎29-05-2023 03:32 PM

Message 2 of 7

Karl - many thanks for your prompt attention. I look forward to receiving the new remote.

William Raschen
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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Mags11

on ‎29-05-2023 01:31 PM

Message 3 of 7

Hi

 

A remote is on the way to you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Mags11
First Timer
Private Message

on ‎29-05-2023 01:13 PM

Message 4 of 7

Thanks - yes it is a Huawei box

William Raschen
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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎29-05-2023 07:15 AM

Message 5 of 7

Hi Mags11

 

What model TV Box do you gave, is it the Huawei box ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk

on ‎28-05-2023 03:59 PM

Message 6 of 7

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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