Remote Control

[Bextrott]

The red light in top left corner of remote is always flashing and none of the buttons work anymore, I saw this on an older thread and the solution was to post out a new remote control

[Karl-TalkTalk]

Hi

A replacement is on the way.

Thanks  

Karl. 

[Bextrott]

Karl, I have done that, pls can you post out new box/remote asap as currently cant access what I'm paying for as your equipment faulty

[Karl-TalkTalk]

Hi

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl 

[Bextrott]

Yes please, thanks for solution

[Karl-TalkTalk]

Hi

We do not have stocks of individual remotes for these boxes, so I can only replace the whole unit, box and remote.  Would you like me to do this ?

Karl

[Bextrott]

Karl, it says Netgem on bottom and is model with USB port so can insert USB to record programmes, 4K remote control, the one with FPlay and Netflix white buttons at top

[Karl-TalkTalk]

Hi

What model of TV Box do you have ?

Thanks  

Karl. 

[Bextrott]

Hi Michelle, not working, batteries are fine as work in another item, also red light flashing all the time so obviously battery to power it. So it is broken and I need a new one posting out please so I can use the box I'm paying for

Thanks

[Michelle-TalkTalk]

Hi Bextrott,

How are you getting on? Did this help?

Thanks

Michelle

[fr8ys]

Im assuming from your description that you have an older YouView box.

TalkTalk no longer have supplies of these as the boxes are approaching end of life.

Have you tried resetting the remote and changing batteries? Instructions to reset can be found here.

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

If all else fails there are usually remotes for sale on ebay.