Replacement 4K tv remote

[IanRP1]

Hello,

I've discussed with the account chat twice now without resolution - I need a replacement 4K tv remote - on each occasion they have said they need to order a new box as well which seems a bit excessive but ok however nothing has ever been sent or received.

I did follow-up the first "shipment" to be told that it was never delivered so they would send another one but still didn't receive anything.

How can I get a replacement 4k remote ? - I also looked on the store page but you don't sell this remote - only the previous version.

Thanks

[Karl-TalkTalk]

Hi

I can see that the original order was rejected.  I've placed a manual order with the Logistics Team.

Karl.

[IanRP1]

I have still not received a replacement - this is the 3rd time that a replacement has apparently been ordered but nothing has been received.

Can you please look into this again as I really need a replacement TV remote to be able to make use of my contract.

Thanks

[Karl-TalkTalk]

Hi

I've ordered a replacement box for you.

Karl.

[IanRP1]

That's done now

[Karl-TalkTalk]

Hi

Can you please add your home phone number or Account number to your Community Profile. 

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

We will then reply via this thread in our Community with any further advice or next steps.

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you.  Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

Please post back on this thread when this has been done.

Thanks

Karl.