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TV Support

For help with your TalkTalk TV box, channels and apps.

Some buttons on my TV remote aren't working

davesey
First Timer
Private Message TalkTalk

on ‎30-12-2024 04:57 PM

Message 3 of 3

I've tried the bot and this didn't help.  A couple of key buttons have stopped working on my TV remote.  All other buttons work as indicated by talk talk button illuminating.  Help.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎02-01-2025 06:21 AM

Message 1 of 3

Hi

 

What model of TV Box do you have ?

 

Thanks  

Karl. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎30-12-2024 05:22 PM

Message 2 of 3

Have you tried changing batteries and resetting the remote control.

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

 

I'm assuming you have a YouView box. If so these have not been available for around 4 years now and TalkTalk no longer supply replacement remotes.

 

These can be found on eBay quite reasonably. Any TalkTalk YouView remote will work with your box but make sure it has a record button and is  a TalkTalk, not YouView, branded one.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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