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TV Support

For help with your TalkTalk TV box, channels and apps.

TV Box Reboot Loop

Skinner2001
Chat Champion
Private Message

on ‎03-04-2023 09:34 PM

Message 4 of 4

My box is in a maintenance mode reset loop where it keeps failing to start after issues with playing recorded videos started happening forcing me to reset.

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to fr8ys

on ‎04-04-2023 07:13 AM

Message 1 of 4

Hi

 

if the maintenance reset does not resolve, only option is to try the full factory reset and retest. If that fails, then the box has started to fail.

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Skinner2001
Chat Champion
Private Message
In response to fr8ys

on ‎04-04-2023 12:06 AM

Message 2 of 4

When playing videos recorded from TV there was an issue where it played and did not respond to remote like forward or stop etc

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fr8ys
Community Star
Private Message TalkTalk

on ‎03-04-2023 09:40 PM

Message 3 of 4

If you are doing a maintenance reset, lose recordings, then I'm afraid your box has reached then end of its life 

These boxes are no longer available and can't be replaced 

 

If you wish to discuss obtaining a new box you will need to contact customer services, and this may entail your recontracting.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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