TV Support

ernie66 · ‎28-12-2023

I have just replaced my old Youview box with the latest TV Hub, to find that when replaying a program from ITVX, Channel 4 or Channel 5, that, although I have sound, there is NO picture. Program playback from the BBC iPLAYER works just fine.

Karl-TalkTalk · ‎08-01-2024

Hi

Excellent, thanks for confirming.

Regards,

Karl.

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ernie66 · ‎05-01-2024

Hi @Karl-TalkTalk ,

Good news, the replacement box has solved the problem and is working just fine.

Returning the faulty box.

Karl-TalkTalk · ‎02-01-2024

You're Welcome 🙂

Regards

Karl

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

ernie66 · ‎02-01-2024

Thanks @Karl-TalkTalk great news

Karl-TalkTalk · ‎02-01-2024

Hi

I'll swap out the box in case it has a fault, a replacement is on the way.

Thanks

Karl.

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ernie66 · ‎30-12-2023

Looks like I spoke too soon, the same problem has returned.

Playback on ITVX, Channel4 and Channel5 all start playing the selected program, but with sound only, NO picture.

Playback on the iPlayer works just fine.

All apps are up to date.

Karl-TalkTalk · ‎29-12-2023

Hi

Glad to hear this is working for you now.

Regards,

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

ernie66 · ‎28-12-2023

Factory reset solved the issue, thanks for your help.

fr8ys · ‎28-12-2023

Go to settings and try an app update.

If this does not work then I can only suggest a factory reset which will download the apps again which hopefully will reset them correctly.

Let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).