TV controller

[JoeCollier]

TV controller no longer works, the red lights keeps flashing but non of the buttons work. I have tried changing the batteries 

[Karl-TalkTalk]

Hi

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[ferguson]

@Bextrott 

This is an old and dormant thread, please start your own topic if you require help. 

[Bextrott]

Karl, same thing has happened to me, flashing red light & buttons don't work. Can you please send replacement remote control

[Karl-TalkTalk]

Hi

I've ordered a replacement unit for you.  This should be with you within 48hrs.

Thanks  

Karl. 

[JoeCollier]

Karl, the controller worked since Aug 22 until 2 days ago. I’ve updated my profile.

Thanks

[Karl-TalkTalk]

Hi

Can you add your phone number or account number to your 'Community Profile' so I can locate your account.

Thanks  

Karl. 

[JoeCollier]

Have replaced  the batteries, reset box as asked, reset comes on screen , but unable to control choices as controller does not operate on any function , but the red light is always flashing as soon as the batts inserted

[Karl-TalkTalk]

Hi

I'm assuming you have checked the batteries are ok, and the correct way round in the remote ?

Has it ever worked, or just stopped working ?

Have you tried resetting the box by pressing the button on the side 5 times ?

Karl.

[ferguson]

OK, thanks, hopefully the support team can arrange a replacement for you when they pick up on this thread. 

[JoeCollier]

It is a netgem box for talk talk Tv

[ferguson]

If you mean a TalkTalk TV remote, then for which box?