4k box remote stopped working and cant use tv can i get a reacement remote

[Nicky77]

My remote as stopped working changed batteries but only works now and again and now can't watch TV can I get a replacement remote it's 4k tv box

[Karl-TalkTalk]

Hi

Did the box arrive ok, is this all up and running now ?

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

We do not have individual stocks of remotes for the 4K TV Box, so I'll have to replace the whole unit,  TV box with remote.

I'll send this out now.

Karl.

[Nicky77]

Done

[Karl-TalkTalk]

Hi @Nicky77 

Can you please update your Community Profile to include your

• Name
• TalkTalk Telephone number or Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl 

[fr8ys]

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you