Talk talk box not connecting to tv

[Frustrated171223]

When we turn on the TV and the talk talk box, nothing happens.

The TV works with our fire stick and the light comes on the talk talk box and remote but nothing happens 

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Frustrated171223]

Hi Karl,

Thank you 

[Karl-TalkTalk]

Hi

New box is on the way.

Thanks  

Karl. 

[Frustrated171223]

Yes please 

[Karl-TalkTalk]

Hi

Would you like me to send a replacement box and returns bag for the broken box ?

Thanks  

Karl. 

[Frustrated171223]

Hi, we swapped for the old box and it works, obviously the fault is in the 4k box 

[Karl-TalkTalk]

Hi

OK, If the HDMI cable was not the issue, the next option would be to swap out the box.

Karl.

[Frustrated171223]

Hi Karl.

We swapped our 4k box for our old talk talk box, and it works.. 

How old box was replaced as it doesn't access itv x , but it's better than one that doesn't work at all

Thanks 

[Karl-TalkTalk]

Hi

Can you try unplugging the HDMI cable at both ends then plug back in to make sure it's seated correctly. If you have another HDMI cable, try this to rule out a faulty cable.

Thanks  

Karl. 

[Frustrated171223]

Sadly nothing happens 

[Karl-TalkTalk]

Hi

If you change the source channel with the TV Remote, and go through the HDMI sources, can you see the input from the box ?

Thanks  

Karl. 

[Frustrated171223]

It's a 4kbox 

[Karl-TalkTalk]

Hi

What model TV box do you have ?

Thanks  

Karl.