For help with your TalkTalk TV box, channels and apps.
on 10-06-2024 11:48 AM
When we turn on the TV and the talk talk box, nothing happens.
The TV works with our fire stick and the light comes on the talk talk box and remote but nothing happens
on 11-06-2024 10:39 AM
You're Welcome 🙂
Regards
Karl
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 11-06-2024 10:22 AM
Hi Karl,
Thank you
on 11-06-2024 10:03 AM
Hi
New box is on the way.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 11-06-2024 09:53 AM
Yes please
on 11-06-2024 09:50 AM
Hi
Would you like me to send a replacement box and returns bag for the broken box ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 11-06-2024 09:47 AM
Hi, we swapped for the old box and it works, obviously the fault is in the 4k box
on 11-06-2024 09:37 AM
Hi
OK, If the HDMI cable was not the issue, the next option would be to swap out the box.
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 11-06-2024 09:23 AM
Hi Karl.
We swapped our 4k box for our old talk talk box, and it works..
How old box was replaced as it doesn't access itv x , but it's better than one that doesn't work at all
Thanks
on 11-06-2024 08:21 AM
Hi
Can you try unplugging the HDMI cable at both ends then plug back in to make sure it's seated correctly. If you have another HDMI cable, try this to rule out a faulty cable.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 10-06-2024 05:52 PM
Sadly nothing happens
on 10-06-2024 02:55 PM
Hi
If you change the source channel with the TV Remote, and go through the HDMI sources, can you see the input from the box ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 10-06-2024 02:53 PM
on 10-06-2024 11:59 AM
Hi
What model TV box do you have ?
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.