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TV Support

For help with your TalkTalk TV box, channels and apps.

Talk talk tv stuck in waking up mode tried several factory resets but still not working.

Private Message
Message 4 of 4

How do I go about getting a new tv box I’m still in contract with talktalk? 


Message 1 of 4

Hi Sue,


TalkTalk stopped issuing the older youview boxes just over 2 years ago now.  We have a new TV box that has been recently released and depending on your contract etc you may be eligible, or may need to renew. Give our Customer Teams a call and request a new TV box and they can discuss any package changes with you.



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Private Message
Message 2 of 4

I thought that might be the case I have the old one 😢


Community Star
Private Message TalkTalk
Message 3 of 4

I don't know which box you have but please note that if you are eligible for a new box, TalkTalk now only supply non recordable ones.


You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here -
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).