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TV Support

For help with your TalkTalk TV box, channels and apps.

Missing channel

Faith44
Team Player
Private Message

on ‎23-02-2023 11:56 AM

Message 7 of 7

Is anyone missing channel 28 ITV BE on freeview? It was there yesterday and now its not available. When I press 28 it says no channel. I was on chat with an agent for an hour and a half which ended up being a complete waste of time. 

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6 REPLIES 6

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Faith44

on ‎28-02-2023 01:13 PM

Message 1 of 7

Hi Faith44

 

did you try the retune without the aerial as mentioned above, and did this help restore the channel ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Faith44

on ‎27-02-2023 07:49 AM

Message 2 of 7

Hi

 

OK, that verifies there is no freeview issue in the area.

 

Take the aerial out of the youview box, and retune the box. No channels will be found.  Connect the aerial to the youview box and retune again and see if the channel now shows up.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Faith44
Team Player
Private Message

on ‎24-02-2023 11:08 AM

Message 3 of 7

I just connected to TV and Channel 28 is appearing.  So is it a problem with my youview box?

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Faith44

on ‎24-02-2023 06:20 AM

Message 4 of 7

Hi

 

Connect the aerial to your TV, and check channel 28, if missing on the TV, then it's a freeview reception issue.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Faith44
Team Player
Private Message

on ‎23-02-2023 03:57 PM

Message 5 of 7

I can try but I retune what and how? 

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎23-02-2023 12:03 PM

Message 6 of 7

Hi

 

Can you connect the aerial direct to your TV, bypassing the TalkTalk TV box, and retune and see if channel 28 is showing there ?

 

This will help to see if it's a reception issue in your area.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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