We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

Talk talk tv stuck in waking up mode tried several factory resets but still not working.

Sue1978
Chatterbox
Private Message

on ‎26-02-2023 08:41 PM

Message 4 of 4

How do I go about getting a new tv box I’m still in contract with talktalk? 

Labels:
0 Likes
3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Sue1978

on ‎27-02-2023 08:00 AM

Message 1 of 4

Hi Sue,

 

TalkTalk stopped issuing the older youview boxes just over 2 years ago now.  We have a new TV box that has been recently released and depending on your contract etc you may be eligible, or may need to renew. Give our Customer Teams a call and request a new TV box and they can discuss any package changes with you.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Sue1978
Chatterbox
Private Message

on ‎26-02-2023 09:30 PM

Message 2 of 4

I thought that might be the case I have the old one 😢

0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎26-02-2023 08:45 PM

Message 3 of 4

I don't know which box you have but please note that if you are eligible for a new box, TalkTalk now only supply non recordable ones.

 

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
0 Likes
© TalkTalk 2024