TalkTalk TV box problem.

[jimbly]

I have been in contact via live chat this morning about my TalkTalk tv box problem, which is, I can only get the "no signal" floating graphic on the tv screen. I have tried turning off the box and then back on again, it goes through the set up, but then just to the no signal graphic again. It does not respond to the handset. I have plugged the aerial directly into the TV and there is no problem with the programmes at all.

I have had two attempts at the live chat, the first I got quite a way through with the agent who was going to do some checks on the line to my property and then the chat was disconnected, I tried again and got through to the second agent and only managed to give him my details and the fault, but the chat was disconnected again.

As the aerial signal is not the problem I can only assume that the box is faulty and if so, how do I get a replacement.

Anyone can help please??

[Gliwmaeden2]

As for the recent queries above, please return to the message board and click on start a topic to begin your own thread, @Junegirl.

Also add your Talktalk phone number or account number in Personal Information so that staff can identify your account. 

You need to go via your avatar; settings,  profile details....SAVE CHANGES. 

Staff will respond after the weekend. 

[Junegirl]

I a. Having a similar problem with my YouView box - it isn’t working and there is no tv connection showing on my router. I have checked all the connections and everything is as it should be. It was working yesterday morning, but in the afternoon I switched tv on for my granddaughter to watch a programme - the box didn’t come on and tv didn’t show up as connected on the router, but the box when I touched it was red hot. It is quite old and I think I need a replacement - how do I go about this?

[Karl-TalkTalk]

Hi

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[JaneMd]

I think I have the same problem 

[KeithFrench]

Hi @Juju01 

If you want help, you cannot use someone else's thread,.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

Thanks.

[Juju01]

I have the same problem 

[Gorbani]

TV box doesn't turn on 

[Karl-TalkTalk]

Hi

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

[Gorbani]

My TV box doesn't turn on 

[Karl-TalkTalk]

No Problem 🙂

Karl 

[jimbly]

Hello Karl,  received the new 4k box.  Not sure if I'll be keeping it though. It's not as user friendly as the old box, plus the fact that the recording capability is severely limited means that it doesn't really fulfill my needs.  The reason for the recording for me, is the ability to record two channels at a time and watch a live channel at the same time, so that I don't have to waste time watching adverts that I have no interest in. All the adverts that you have to endure when streaming is not for me.  I'll give it another month, but I think it will have to go back.  Thanks for your help with this.

Jimbly

[jimbly]

Thanks for that Keith. I managed to get it sorted on another number.

Jimbly

[KeithFrench]

It is 0345 1725157.

[jimbly]

Hello Karl, could you let me have the Customer Loyalty Team phone number please.

Cheers.

Jimbly.

[Karl-TalkTalk]

Hi

OK, they will not need to renew the contract, but they can discuss adding TalkTalk entertainment for you at £5 per month.  This replaces the former TV charge and covers the rental of the new 4K TV Box.

Karl.

[jimbly]

Hello Karl, thanks for that.  I renewed my contract last month.

Cheers.

jimbly.

[Karl-TalkTalk]

Hi

If you give our Customer Loyalty Teams a call and request one of the new 4K TV boxes, they can discuss this with you. They will add TalkTalk entertainment to your package and depending on how long is left on your contract, they may discuss renewal with you.

Thanks  

Karl. 

[jimbly]

Hello Karl, still not working properly, it's doing my head in!  How do I go about getting the replacement 4k box?

Cheers 

Jimbly

[Karl-TalkTalk]

No Problem 🙂

Karl 

[jimbly]

Hello Karl,

Thanks for that, as soon as it lets me get into settings, I will try it and see how it goes.  If I can't I'll get back to you.

Cheers.

Jimbly