TalkTalk TV box problem.

[jimbly]

I have been in contact via live chat this morning about my TalkTalk tv box problem, which is, I can only get the "no signal" floating graphic on the tv screen. I have tried turning off the box and then back on again, it goes through the set up, but then just to the no signal graphic again. It does not respond to the handset. I have plugged the aerial directly into the TV and there is no problem with the programmes at all.

I have had two attempts at the live chat, the first I got quite a way through with the agent who was going to do some checks on the line to my property and then the chat was disconnected, I tried again and got through to the second agent and only managed to give him my details and the fault, but the chat was disconnected again.

As the aerial signal is not the problem I can only assume that the box is faulty and if so, how do I get a replacement.

Anyone can help please??

[jimbly]

Found it!

DN372T.01.03.P

[jimbly]

Hello,

Where do i find the model number?

Cheers.

[Karl-TalkTalk]

Hi

what model box do you have ?

Karl.

[jimbly]

Hello Karl,  Thanks for the reply.  I have looked but I can't see where the aerial out setting is.  That said, no changes have been made to the box settings.

Cheers.

Jimbly

[Karl-TalkTalk]

Hi Jimbly,

Did you follow the advice from Keith and enable Aerial out in the settings ?

Thanks  

Karl. 

[KeithFrench]

Is this only when the TV box is in standby mode & OK when it is turned on? If that is the case have you enabled the aerial out option in settings?

Which TV box model number do you have?