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TV Support

For help with your TalkTalk TV box, channels and apps.

TalkTalk TV box problem.

jimbly
Chat Champion
Private Message
Message 36 of 36

I have been in contact via live chat this morning about my TalkTalk tv box problem, which is, I can only get the "no signal" floating graphic on the tv screen. I have tried turning off the box and then back on again, it goes through the set up, but then just to the no signal graphic again. It does not respond to the handset. I have plugged the aerial directly into the TV and there is no problem with the programmes at all.

I have had two attempts at the live chat, the first I got quite a way through with the agent who was going to do some checks on the line to my property and then the chat was disconnected, I tried again and got through to the second agent and only managed to give him my details and the fault, but the chat was disconnected again.

As the aerial signal is not the problem I can only assume that the box is faulty and if so, how do I get a replacement.

Anyone can help please??

35 REPLIES 35

Message 21 of 36

Thanks for that Karl, when it let's me get into settings, I will try that and see if it's any better.

 

Cheers.

Jimbly

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Message 22 of 36

Hi

 

It is possible the box is starting to fail.  You can try a full factory reset from the settings menu and see if that changes anything, but if not, then the box will have failed.

 

As we do not provide these box models any more, then it cannot be repaired or replaced.

 

You may be eligible for one of the new 4K TV boxes.

 

Thanks  

Karl. 

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Message 23 of 36

Hello Karl, it's gone from bad to unusable now. Can't see any channels now, it's either saying no signal with a black screen or very occasionally a few coloured pixels.  So I can't watch live TV and it continually fails to record because of this.  With the aerial connected direct to the TV there is no problem with the reception at all.

Is the box faulty/breaking down?

Any help please.

 

Cheers.

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Message 24 of 36

Ok, Thanks for letting me know.

 

Karl.

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Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Message 25 of 36

Checked tht Karl, but it still works the same as it did with it switched off.  No signal on tv when switched to aerial input.

Which isn't a problem, if I get a box problem I'll just switch the aerial cable to tv direct.

 

Thanks.

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Message 26 of 36

Hi

 

The antenna out function will allow the aerial signal to pass through to you TV so you can use the TV freview option with the aerial signal.

 

If the no signal message appears on screen, first thing to check is that the HDMI cable is seated correctly, the correct HDMI (source) channel has been selected, and see if you can see any youview menus when pressing any keys on the remote.

 

Karl.

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Message 27 of 36

Right I've done that.  What is the function of this.

 

Just to say, that the box would not get past the no signal screen at all yesterday, despite trying numerous times between 8am and 11pm, but this morning the came on as normal and so far is working normally.

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Message 28 of 36

Hi

 

OK, first question, when you select the correct source channel on your TV, do you see the youview menu when pressing the remote ?

 

To locate the Antenna Out, go to Settings, then picture and quality, and Antenna Out should be the bottom option.

 

Karl.

 

 

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Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

KeithFrench
Community Star
Private Message TalkTalk
Message 29 of 36

YouView > Settings > Picture & Sound > Antenna out

 

Turn this on.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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Message 30 of 36

Found it!

 

DN372T.01.03.P

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Message 31 of 36

Hello,

 

Where do i find the model number?

 

Cheers.

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Message 32 of 36

Hi

 

what model box do you have ?

 

Karl.

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Message 33 of 36

Hello Karl,  Thanks for the reply.  I have looked but I can't see where the aerial out setting is.  That said, no changes have been made to the box settings.

 

Cheers.

 

Jimbly

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 34 of 36

Hi Jimbly,

 

Did you follow the advice from Keith and enable Aerial out in the settings ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

KeithFrench
Community Star
Private Message TalkTalk
Message 35 of 36

Is this only when the TV box is in standby mode & OK when it is turned on? If that is the case have you enabled the aerial out option in settings?

 

Which TV box model number do you have?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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