TalkTalk tv remote has stopped working

[shazza13b]

Hi my TalkTalk tv remote has stopped working and has been giving me problems for some time, I've done every thing suggested by TalkTalk to no avail, how can I get an original replacement, as in the past I've bought remotes that don't work?

Thanks for your help

Shazza13b

[Karl-TalkTalk]

Hi

I've requested a remote is sent to you.

Thanks  

Karl. 

[shazza13b]

Hi Karl

It's the Huawei recording box with the curved at the end remote

Thanks shazza13b

[Karl-TalkTalk]

Hi

What model TV Box do you have ?

Thanks  

Karl.