Talktalk TV hub iplayer UHD not working
on 20-04-2024 05:27 PM
Message 125 of 125
Hello
All
I wanted to ask has anyone got Iplayer UHD working on the TalkTalk TV hub
Are TalkTalk aware of this ?
Is there any fix for this
Thanks
Labels:
- Labels:
-
Other
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
124 REPLIES 124
on 22-04-2024 12:27 PM
Message 81 of 125
Hi
Also, just another question, if you search YouTube for UHD Videos, do these play ok?
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 22-04-2024 12:04 PM
Message 82 of 125
As mentioned previously you have escalated for others without a TV model
I will appreciate it very much if you can escalate as I am sure you will find out it is a problem with the TV hub as more customers are going to be describing the same issue
The BBC iplayer team are telling me to speak to TalkTalk
At least you can try to send to the escalations team at TalkTalk
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 22-04-2024 11:54 AM
Message 83 of 125
Hi
I need to ask our Teams to look at this. They will require the make and model of TV so they can fully investigate. they may have access to a number of TV models for testing to recreate the issue or may be able to research or in some cases email the manufacture for more information etc.
I cannot escalate this further without this information. You have reported this to BBC directly, and if there is a specific issue with the app itself, that is something they will need to address, we have no control over the App or it's compatibility with any devices. Our Teams can look specifically at the TV HUB to see if there are any issue with that.
I have a Samsung mobile phone. Some of the apps available via the play store may not be compatible with the phone. That is not the responsibility of Samsung, but the makers of the app.
In the same scenario, we are responsible for looking after the TV HUB that we provide, but cannot be responsible for the behaviour of each individual app, this will always be the realm of the developers of that app.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 22-04-2024 11:44 AM
Message 84 of 125
You have escalated this for other members that have had this issue on this forum without asking them for the TV model
Yet you are not doing that for me
Do not arrange a returns bag
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 22-04-2024 11:37 AM
Message 85 of 125
Hi
Then by all means, stop using the Hub. I can send a returns bag out for you to return this. Would you like me to arrange a returns bag for you.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 22-04-2024 11:34 AM
Message 86 of 125
As mentioned previously this is not a problem with My TV
Please escalate otherwise I will
Stop using the TV hub
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 22-04-2024 11:28 AM
Message 87 of 125
Hi
In order to feed this back to the Team for testing and research I will need the make & Model of TV.
Not all TV's will be compatible, and this may be an issue with the app itself. If so, you have mentioned you have reported this to BBC. If this is a possible issue with the TV Hub, our Teams can look into this, however without the TV make / Model I am unable to take this further.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 22-04-2024 11:23 AM
Message 88 of 125
As mentioned previously this is a problem with the TV hub and not with My TV
I've seen others experiencing the same issue on the TalkTalk forums as well as other forums
I will appreciate it very much if you can send this to the appropriate team
If not I will stop using the TV hub
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 22-04-2024 10:35 AM
Message 89 of 125
Hi
Please give the make / model of TV or I cannot pass this to the team for investigation.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 22-04-2024 10:31 AM
Message 90 of 125
Please forward this to the relevant team
If it is working with the netgem box then why is it not working with the TV hub
It is not a problem with my TV
Thanks
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 22-04-2024 08:54 AM
Message 91 of 125
Hi
Please can you provide the make / Model number of your TV and I can feed this back to our devices teams.
Not all TV's will be compatible with the UHD function of some apps or players, and this will always be the responsibility of the respective broadcasters to implement any changes or updates to their apps.
We cannot guarantee that these apps will be fully compatible with all Makes / Models.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 21-04-2024 09:16 PM
Message 92 of 125
TalkTalk will have to liaise with BBC and the manufacturer of the box for a fix
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 21-04-2024 09:14 PM
Message 93 of 125
OK. I haven't got a TV Hub to test with myself I'm afraid. But I have just checked on my LG 4K Smart TV and the iPlayer is working just fine with UHD content on that. Let's wait for the support team now.
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 21-04-2024 09:05 PM
Message 94 of 125
Iplayer settings is best quality
Tried enabling beta mode and without beta mode as well
No diffirence
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 21-04-2024 09:03 PM
Message 95 of 125
And what quality do you have iPlayer at within its own settings?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 21-04-2024 09:01 PM
Message 96 of 125
My Tv is cable of
3840 X 2160
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 21-04-2024 08:58 PM
Message 97 of 125
And what resolution is your TV capable of?
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 21-04-2024 08:16 PM
Message 98 of 125
3840 X 2160
tried all the refresh rates but no difference
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 21-04-2024 06:35 PM
Message 99 of 125
Can you go into the box settings and let us know what resolution the picture is set to please?
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
on 21-04-2024 06:12 PM
Message 100 of 125
Yes I tried the netgem box
I played mamals program and it was is UHD
My TV model is irrelevant because the TV hub is a newer box than the netgem box so if it is working in the old box why is it not in the TV hub.
Clearly something is broken
Once customers Discover this they will stop using the TV hub as I am
Please get TalkTalk to fix this with the BBC
Show option menu
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
![Anonymous User](/skins/images/77D4CFE9CA92487F95B41C7E61959A3F/responsive_peak/images/icon_anonymous_message.png)