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Trying to replace my old talk talk view box

cday36
Visitor
Private Message
Message 5 of 5

Can anyone give me tips . the Old Ypou view talk talk box which I have been using for years , is no l longer working . I have been trying too get a replacement or even get a newer model but its like "pulling teeth".

I keep trying to use the online chat but after staying on for hopper I don't get to chat with anyone .

any tips , would be greatful

 

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4 REPLIES 4

Karl-TalkTalk
Support Team
Private Message
Message 1 of 5

Hi @cday36 

 

Did you follow the advice from my colleagues, did this help ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message
Message 2 of 5

Ps, i assume you have tried the following to get the box to work.

 

Have you tried a soft reset? To do this hold the power button on the front for around 10 seconds and the box should restart.

If this doesn’t work then have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?

Try the Factory Reset keep recording option.

You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).

If all else fails then try a full factory reset from the settings menu. You will lose your recordings but you may be asked to do this before the Support Staff look at other alternatives.



Please note that if you are eligible for a new box, TalkTalk now only supply non-recordable ones., So it's best to try all alternatives if recording is important to you.

Hope it works and please let us know how you get on.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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fr8ys
Community Star
Private Message
Message 3 of 5

Talktalk no longer supply recordable boxes. They have a 4k box that will record via a usb stick but it only has one tuner so you can't record one channel whilst watching another.

 

If you want a recordable box, you can buy one from outlets such as ebay or CeX. YouView boxes are no longer available to retail customers. Only BT supply them and the currrent box is know as BT Pro. These are sold by customers who dont want them. CeX offer guarantees on products they sell.

 

Freeview play boxes that record are also available to buy.

 

If you want a box from TalkTalk you will need to phone and speak to the Loyalty team as you will most likely be asked to recontract and pay the monthly TV charge.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Gliwmaeden2
Community Star
Private Message
Message 4 of 5

The only one they are sending out is the 4K box, @cday36.

 

You may have to take out a new contract to qualify, so this has to be done via phone/chat support.

 

There's a £5.00 monthly rental charge which replaces the previous TV charge for the box.

 

03451 720088 open till 6pm today. 

Gliwmaeden2, a fellow customer.
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