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TV Support

For help with your TalkTalk TV box, channels and apps.

TalkTalk Huawei Powerline Adapters PT200AV

PaulS41111
First Timer
Private Message

‎16-11-2023 07:44 PM - edited ‎16-11-2023 08:04 PM

Message 4 of 4

Im currently using 2 Talktalk Huawei Powerline Adapters PT200AV with my TalkTalk TV box, and I believe one of them has stopped working. Can anyone help? I have tried all the online advice including a factory reset. (On the plus side, the lounge is now alot quieter). Can a replacement be sent out?

 

Kind regards 

 

Paul

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3 REPLIES 3

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎22-11-2023 08:37 AM

Message 1 of 4

Hi Paul, 

 

I'm showing the adapters delivered yesterday, have you had a chance to set these up, and did this help ?

 

Regards,

Karl. 

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎20-11-2023 07:50 AM

Message 2 of 4

Hi Paul,

 

A replacement set of adapters are on the way to you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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KeithFrench
Community Star
Private Message TalkTalk

on ‎17-11-2023 09:57 AM

Message 3 of 4

I have asked one of TalkTalk's support to pick your thread up and confirm your options.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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