When you say resetting, have you tried a YouView Maintenance Reset (https://community.talktalk.co.uk/t5/Articles/How-to-find-maintenance-mode/ta-p/1429347)?
Try the Factory Reset keep recording option.
You will then need to reset your personal settings (such as parental controls / Set antenna Out to On in Settings: Picture and Sound / Surround Sound etc.) and also reset your scheduled recordings (might be worth taking a note of future recordings before doing this so you don’t miss any).
If all else fails then try a full factory reset from the settings menu. You will lose your recordings and if this does not work, unfortunately your box will have reached the end of its life as the hard drive has failed.
If you would like a new box from TalkTalk please note the no longer supply recordable boxes and you will probably need to recontract to obtain one.
If so, try phoning 0345 172 0088
Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#
You could also research purchasing your own box on the retail market. If you do this and are paying the TV fee, then phone the number above and ask for this charge to be removed from your bill.
Let us know how you get on.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
