UKTV Not Playing

[Crumpysi]

My Huawei box has recently stopped playing UKTV . The App opens and you can see all the programmes but it won't play anything. I've seen posts about My5 not working but this works OK on mine. I haven't seen any solution to this on here unless I've missed it. I've done a power off restart but nothing else as I don't want to lose my current recordings. Any ideas?

[Karl-TalkTalk]

Hi

Glad this has helped.

Regards,

Karl. 

[Crumpysi]

Hi Karl

Thanks for this. I did the reset as per the instructions and it seems to be ok now.

[Karl-TalkTalk]

Hi

This could be an issue with the player itself, but you can try a Youview Maintenance Reset  and choose the option to keep recordings to see if this helps.

Thanks  

Karl.