USB stick not working in 4k TV Box

[Missjudgement]

I have the 4k box.  Purchased a 256 SanDisc USB stick.  Formatted on PC.  Put it into TV Box .... nothing.  Almost 70 years and not technically minded.  What am I doing wrong ? Any help appreciate 🙏 

[Karl-TalkTalk]

Hi @Luna1 

Excellent, thanks for confirming,  I'll send a quick survey to rate your interaction with our Community.

Regards,

Karl. 

[fr8ys]

Good news.

[Luna1]

Hi. I received my new box, and the recording function is now working fine. Cheers. 

[Karl-TalkTalk]

Hi

replacement is on the way.

Thanks  

Karl. 

[Luna1]

Done. 

[Karl-TalkTalk]

Hi

add your phone number or account number to your 'Community Profile' and I'll swap out the TV box to see if it's at fault.

Thanks  

Karl. 

[Luna1]

I've done the whole factory reset and set everything up again, and even re-checked the USB in my PC. But it's still just saying cannot format hard disk. 

[Karl-TalkTalk]

No Problem 🙂

Karl 

[Luna1]

OK I'll try it shortly and report back. 

[Karl-TalkTalk]

Hi

yes, you can initiate this by pressing the button on the side 5 times.

Karl

[Luna1]

Do you mean a factory reset rather than turn off totally and leave for a while? 

[Karl-TalkTalk]

Hi

OK, I would try a box reset and see if that clears the issue, if not we could try swapping out the box.

Karl

[Luna1]

Yes. No problem. 

[Karl-TalkTalk]

Hi

If you format the stick on your pc, can you access this from the pc ok?

Karl.

[Luna1]

It recognises that a USB is there and asks if I want to initialize it. I click yes,  it looks like it's working, but then a message comes up saying unable to format drive. No actual error code.

[Karl-TalkTalk]

Hi

did the box recognise the stick, where there any errors?

Karl

[Luna1]

I posted asking the same thing but got no reply. I'm fine with technology, but I cannot get my USB to format to record.  I have tried 2 brand new SanDisk bought from a shop, and even tried preformatting on laptop which I saw suggested by Netgem. But so far nobody has been able to provide a solution. Major flaw with this 4k box.

[Karl-TalkTalk]

Hi

Did you manage to get the USB stick working in the TV Box ?

Karl.

[fr8ys]

Where did you buy the stick from? eBay and other sites are awash with fakes and the box is very susceptable to these.

The box will also format the stick. This is done normally automatically when inserted, but there is also a way to do this via settings menu.

Hope this helps