We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

Unable to receive Channel 3 and 4 and related channels

RuthM2
First Timer
Private Message TalkTalk

on ‎31-08-2024 06:20 PM

Message 8 of 8

I have been unable to receive these stations for several days and it is particlarly bad tonight. The screen is pixilating so that it is impossible to view. No problem with other stations.

Labels:
0 Likes
7 REPLIES 7

Karl-TalkTalk
Support Team
Staff
Private Message
In response to RuthM2

on ‎02-09-2024 08:53 AM

Message 1 of 8

Hi

 

If you connect the aerial direct to the TV, are the channels still pixellated.  

 

Some channels can be broadcast on a weaker stream.  for example, I've got a roof aerial connected directly to my TV.  For about 6 months, when it rained, I lost a couple of the BBC channels and Sky News.  recent changes at the transmitter have recently corrected this, but there are still a couple of channels that are giving poor reception.

 

Testing the aerial plugged directly into the TV can verify if it is a freeview or aerial issue.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

ferguson
Community Star
Private Message TalkTalk
In response to RuthM2

on ‎31-08-2024 07:13 PM

Message 2 of 8

OK, sorry about that, but it is hard to know where the issue might be without a bit more detail. The support team here will try to help, but bear in mind that they won't be back online until Monday. 

0 Likes

RuthM2
First Timer
Private Message TalkTalk
In response to ferguson

on ‎31-08-2024 07:08 PM

Message 3 of 8

I dont understand all your terminology, I now find channel 5 is almost as bad. I give up.

0 Likes

ferguson
Community Star
Private Message TalkTalk
In response to RuthM2

on ‎31-08-2024 06:39 PM

Message 4 of 8

OK, are you watching via the aerial, or via the internet? Is this on your TV, or a TalkTalk box?

0 Likes

RuthM2
First Timer
Private Message TalkTalk

on ‎31-08-2024 06:34 PM

Message 5 of 8

Yes. I repeat, it is fine on the other stations. This has been like it on 4 and 3 for some days. 

Could I add that I am partially disabled, so unable to climb about and anyway, why is the reception good on the other stations?

0 Likes

RuthM2
First Timer
Private Message TalkTalk

on ‎31-08-2024 06:27 PM

Message 6 of 8

Nothing has changed in my viewing. It is only the two stations (and their related substations) that are affected. At the moment I wouldchannel  like to watch the Grand Prix programme on Channel 4. It is impossible. There is no problem with the stations other than those linked to Channels 4 and 3. I have tried resetting the rounter and checked all my leads.

 

 

0 Likes

ferguson
Community Star
Private Message TalkTalk

on ‎31-08-2024 06:25 PM

Message 7 of 8

Is this on a TalkTalk TV box, if so which one and have you tried retuning? Are you able to watch through the aerial on your TV? 

0 Likes
© TalkTalk 2024