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TV Support

For help with your TalkTalk TV box, channels and apps.

Unwanted TV box delivered. How to return as unused?

MrMcWelly
Popular Poster
Private Message

yesterday

Message 4 of 4

What do I do with this TalkTalk TV Box - forced on me as a free service when renewing my contract?

I did not expect this so opened the box thinking it might be a new router, now I have e-waste that I am supposed deal with.

Why create this immediate e-waste with instructions on how to return as waste, when it has not been used. 

Why no option to return this as unused?

 

Also, the renewal of my contract added TV as £0 now in my account there is an addon for £5.00 per month!

What is going on?

Simply give me broadband at a reasonable price!

Can someone call me to help cancel everything so I can go elsewhere and start with a clean slate? 

Thanks.

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3 REPLIES 3

ferguson
Community Star
Private Message TalkTalk

yesterday

Message 1 of 4

You have a cooling off period to cancel your contract, but you do need to get in touch with TalkTalk directly in order to do so.

https://help-centre.talktalk.co.uk/Manage_account/Leave_TalkTalk/Cancel_your_TalkTalk_service

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Gliwmaeden2
Community Star
Private Message TalkTalk

yesterday

Message 2 of 4

@MrMcWelly. online renewals usually include the TV deal as standard, which is why we always recommend on the Community that you phone or use Chat to clarify every detail of your renewal. 

 

So use the contact details you have been given  - they can remove the £5.00 charge and should send you a prepaid returns bag to send the TV box back. 

 

Keep a certificate of posting as proof.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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KeithFrench
Community Star
Private Message TalkTalk

yesterday

Message 3 of 4

This will require TalkTalk to deal with your problem. There are no TalkTalk support staff on this forum anymore.

Please see my signature for TalkTalk contact methods.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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