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TV Support

For help with your TalkTalk TV box, channels and apps.

ITVx Missing on App Screen

pb7oaks
Newbie
Private Message TalkTalk

Sunday

Message 3 of 3
  1. I've just got the TV hub delivered and ITVx is not showing as a Featured App!

 

Having trouble getting the call centre guy in South Africa to understand.

 

There are lots of odd TV channels like watch free TV and Great Player! I don't need those but you don't seem to be able to remove unwanted apps or move apps like Spotify, Youtube or discovery+ onto the "main" screen.

 

Any suggestions about improving this interface?

 

 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

Monday

Message 1 of 3

Hi

 

Do you have the aerial connected to the TV HUB.  Some on demand players may not show if no aerial is connected.

 

Thanks  

Karl. 

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fr8ys
Community Star
Private Message TalkTalk

Sunday

Message 2 of 3

I would suggest you factory reset the box to get ITVX to appear.

 

I've seen this happen a few times and a reset usually pulls the app down 

 

If you click and hold the home button for a couple of seconds this opens you apps page and those you've added are below the set ones.

 

TalkTalk have no control over the interface as this is a generic YouView UI, which the TalkTalk boxes use.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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