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TV Support

For help with your TalkTalk TV box, channels and apps.

TV box and remote control constantly flashing

marjen927
Conversation Starter
Private Message TalkTalk

on ‎14-12-2024 06:01 AM

Message 3 of 3

My small square TV box is a constant flashing white light and the remote is a flashing blue light. I've put new batteries in and unplugged unit, pressed button on the front of the box, nothing appears to work.

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎16-12-2024 09:14 AM

Message 1 of 3

Hi

 

Did the advice from my colleague help ?

 

Thanks  

Karl. 

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fr8ys
Community Star
Private Message TalkTalk

on ‎14-12-2024 11:37 AM

Message 2 of 3

Hi,

 

I'm assuming as you mention a front on/off button you have the TV Hub. If so please try the following

 

A soft reset of the box can be accomplished by pressing the front button and holding until the box restarts.

 

You can try resetting your remote control. Instructions can be found here.

 

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

 

If neither of these help then try resetting the box to factory settings using the instructions that can be found here.

 

https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347

 

Please let us know how you get on.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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