Watching UHD 4K TV and Internet Speeds ; renew contract.

[sure2watch]

Hi

My speed last year was 20mbps until on 22 August Openreach “fixed “the line. It dropped to 16 and I noticed later my minimum guarantee was 15mbps. At Christmas I got an LG OLED 4K TV which has been great for UHD viewing, only occasional drops in picture quality. (Netflix recommended minimum is 15mbps I believe). I renewed contract 2 days ago so still in cooling off period, and see that my minimum speed has dropped to 13.4 mbps. I am on Fibre 35, there is nothing higher available from TT in my location.

I would like to know whether 13.4 mbps is still sufficient to stream UHD TV programmes properly please, and if not, why has my minimum dropped and can it be put back to at least the 15mbps last week!

I have been a TT customer for over 15 years approx., UHD TV has been great so far, I watch it a lot and don’t want to lose it.  

Many thanks for any help.

Clive

[sure2watch]

Nope, deep in the New Forest :-).

[Divsec]

Glad you are sorted Clive. Karl is the pro and knows what he is talking about.

Is your village like mine in deepest North Norfolk, in the very last of the last as far as fibre goes?

Divsec

[sure2watch]

Thanks for the comments. Router is only 3 months old and always on. Not sure about Netfix mega buffering, but Karl has been helpful and advised that minimum of 13.4 should be sufficient for UHD, so I'm going to stick with the new contract.

Thanks for replying though.

Clive 

[Karl-TalkTalk]

No Problem 🙂

Karl 

[sure2watch]

Brilliant, thank you Karl.

Looks like TT are stuck with me for another two years then 🙂

Great service thanks, just give them a poke and tell them to get Fibre 65 to us village dwellers asap please haha!

Meantime I'll take your advice.

Thanks again

Clive

[Karl-TalkTalk]

Hi

the minimum speed should be sufficient.

Remember, when checking your speeds, always try a couple of different speed testers to get an average as results can vary.

A useful speed test is Sam Knows Speedtest  

Regards,

Karl. 

[sure2watch]

Wow, thanks for the quick reply and check. My speed test last night was between 12.03 and 16.05 over a period of about half an hour using a common Broadband speed check, so I guess yours is more accurate.

I was a bit worried about UHD and am grateful for your help. 

Could you advise if the minimum guarantee of 13.4 would also be sufficient for streaming UHD content please?

Thanks

Clive

[Divsec]

@sure2watch sorry my slow typing allowed @Karl-TalkTalk to give you an encouraging answer😉🤐

[Divsec]

Hi @sure2watch sorry this is happening, I have the same few options all based on open reach in my village with fibre just an horizon event at the moment. I'm not sure how you can improve it as I would suspect the finite local capacity is being spread over an increasing number of users.

How old is your router, maybe it can be tweaked by the staff here? Also, you do leave it permanently connected. 

On the positive side if the very nice TV is still working great, if not do Netflix allow you to download then view then delete? Sort of mega buffering. 

[Karl-TalkTalk]

Hi

we are unable to change the estimated speeds for a line as these are advised by Openreach.

I've checked your connection and the router is in sync at 17,2mb

This is sufficient for streaming UHD Content.

Karl