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TV Support

For help with your TalkTalk TV box, channels and apps.

Why has my 3rd channel disappeared from the TV guide since TalkTalk stopped ch4

Geordyboy1
Popular Poster
Private Message TalkTalk

on ‎11-12-2023 07:54 PM

Message 5 of 5

The TV guide appearing on my tv.screen has changed over the last few days in asmuch that ITV1 guide No 3 on the list of stations has disappeared. All this seems to have happened since TT stopped having X and itvhub.

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4 REPLIES 4

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Geordyboy1

on ‎12-12-2023 08:20 AM

Message 1 of 5

Hi

 

OK, also check directly on the TV to see if there are any issues with channels or signals.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Geordyboy1
Popular Poster
Private Message TalkTalk

on ‎12-12-2023 08:17 AM

Message 2 of 5

Thanks for the reply to my query. I was going the the tv guide on the tv which I quest is via the youview box and I could find Ch4. It had disappeared completely. It is now the following morning Tuesday 12th Dec  an I am going to try a reset on the you box to see what happen.Fingers crossed

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎12-12-2023 08:14 AM

Message 3 of 5

Hi

 

Have you tried a retune ?  With the recent storms playing havoc with signals and transmitters, I lost a couple of channels direct on My TV, and have had to do a couple of retunes to get them back.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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ferguson
Community Star
Private Message TalkTalk

on ‎11-12-2023 08:47 PM

Message 4 of 5

Is this directly on your TV, or via a TalkTalk box? I have moved this to the TV section for you. 

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