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TV Support

For help with your TalkTalk TV box, channels and apps.

Youview box freezes and restarts

Cheesemanic
Sightseer
Private Message TalkTalk
Message 6 of 6

Hi , I think my youview box is dying .

After about two mins of playing picture freezes with no sound .

Tried factory reset , changed cables and plugged it into the wall directly , still the same  other than help !  What else can I try .

Thanks 

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5 REPLIES 5

Message 1 of 6

Hi

 

Did you call in and get help ?

 

No point mentioning the old box, this cannot be repaired or replaced, Simply ask about the new TV HUB.

 

Thanks  

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 2 of 6

Okay , yes I do pay a charge for the box , I'll give them a ring see what they say , something I dread is trying to exsplain what's wrong , again thanks for your help regarding this I really appreciate it .

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Message 3 of 6

Hi,

 

Are you paying a separate charge for TV on your bill?

 

If you wish a box from TalkTalk, yes you will need to phone a probably need to recontract to obtain this. Of you currently pay a TV charge this will convert to the new monthly charge.

 

As the box no longer records there are alternatives you may wish to consider. If you do and pay the TV charge, you can phone the loyalty team and get this removed.

 

I've mentioned some alternatives here.

 

https://community.talktalk.co.uk/t5/TV/ITVX-and-TalkTalk-YouView-boxes/td-p/3010612

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Cheesemanic
Sightseer
Private Message TalkTalk
Message 4 of 6

Okay will try and see what happens , I'm still in contract what happens if I can't get it going , do I just ring tech support ,?

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fr8ys
Community Star
Private Message TalkTalk
Message 5 of 6

Only another reset.

 

Some people have managed to get it working again after the box has reformatted the hard drive a second time.

 

Unfortunately these boxes are now approaching the end of life and there is no longer support for them.

 

Please note that TalkTalk now only supply non recordable ones., So it's best to try all alternatives if recording is important to you.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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