amazon Prime app will not load.

[wJanet1]

Help Please, My Amazon Prime app will not load on Tv box, I'm using a DN372T set top box, all was ok until yesterday, tried to load it but just keeps going back to a tv channel I was watching. I've looked at all the possibilities, I've reset everything but still no joy, just need some help as want to watch my programmes. Thanks.

WJanet1

[John_Edinburgh]

I have just been in touch with Chat Support. The agent confirmed that TalkTalk has terminated its contract with Amazon Prime and so the Amazon Prime App has been deactivated. I’m on a TV Plus box and doesn’t work there. Not sure if it might work on the most recent TalkTalk TV devices (where you can download apps from Google Store),  But it is def deactivated on the older boxes. 

it’s a shame they didn’t have the decency to tell us about this in advance.

[Mandisa-TT]

Hi @wJanet1 thank you for confirming, Switch off your TalkTalk TV box using the power button, wait 30 seconds and switch it back on again.

[wJanet1]

Hi

Yes I’m messaging from home.

thanks

wjanet1

[angelique-TT]

Good morning oldschoolcot. Please start your own thread so that we can look into this for you. 
 

[oldschoolcot]

Exactly the same with mine, tried to get Amazon Prime last night, but just reverted to normal tv after a few seconds. Definitely connected to internet. Worked fine through my hub, but not on my old box. 

[angelique-TT]

Good morning @wJanet1. I will run checks for you. Please confirm if you are messaging us from home. 

[wJanet1]

Hi, 

Yes have been trying, and it’s still not loading just going back to the channel I was watching.

Thanks

wjanet1

[sabelo-TT]

Hi there @wJanet1, does the issue still persists when trying to connect to your Amazon?

[wJanet1]

Hi, 

Yes, I'm connected to the internet, I can view Amazon on my iPhone and on my laptop ok, also all the other apps are loading ok it's just Amazon that's not working.

Thanks

Wjanet1

[siphosethu-TT]

Hi there @wJanet1, please confirm if you are connected to the internet, you can use another device to test if the internet is fine. Thanks