Which box do you have please so we can offer further advice, such as retuning or resetting the box.
When you say the channels are ok on your TV, have you clicked on any of those channels that are missing on the box? If so, is the picture clear or do the channels break up at all?
The weather is also affecting signal quality in various regions, so it may be an added issue.
If you can let us know what you have tried and the box staff can look into.
Thank you.
Ps
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
