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TV Support

For help with your TalkTalk TV box, channels and apps.

getting a replacment talk talk box

ianhef
First Timer
Private Message TalkTalk
Message 3 of 3

When recording tv the playback is pixilated so that watching is impossible. Do I need a new talk talk box and how do i get one?

watching live is perfect.

 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi

 

If you have the older youview box, you can try a Youview Maintenance Reset (Option 2: Keep Recordings).


TalkTalk no longer provide a recordable TV Box and if a legacy box has failed, it cannot be repaired or replaced.


Thanks


Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Divsec
Community Star
Private Message TalkTalk
Message 2 of 3

Hi @ianhef I guess you have checked your connections to the router and then rebooted both the TV box and the router?

Your post has been escalated and you should hear on Monday.

I don't work here and all my opinions are my own.
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