TV Support

Wilmar123 · Wednesday

how do I get a new hand set. Batteries are OK

Karl-TalkTalk · yesterday

I see you have the TV HUB. Can you tell me what is wrong with the remote - have you replaced the batteries ? Does the remote turn the unit on ? Have you tried re -pairing the remote with the box ?

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

Thanks

Karl.

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Michelle-TalkTalk · yesterday

Hello,

How are you getting on?

Thanks

Michelle

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fr8ys · Wednesday

Which box do you have? Old YouView remotes are no longer available but can be sourced via eBay.

Have you though tried resetting the remote? Instructions can be found here.

https://community.talktalk.co.uk/t5/Articles/TalkTalk-Remote-Control-Guide/ta-p/2204370

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).