Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

TV Support

For help with your TalkTalk TV box, channels and apps.

how long do I have to back my old TV Hub when its got many recordings I've still to watch

Topman26
Chatterbox
Private Message TalkTalk

on ‎24-01-2024 07:50 PM

Message 7 of 7

I have upgraded my old TV Hub to the new 4K version. I have many hours of recording on the old hub still not watched. I only upgraded to be able to record and view ITVX. I assume recording cannot be copies to the new hub, if the can how can I do that

Labels:
0 Likes
6 REPLIES 6

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Topman26

on ‎25-01-2024 10:22 AM

Message 1 of 7

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Topman26
Chatterbox
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎25-01-2024 10:15 AM

Message 2 of 7

thanks Karl great news

 

 

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎25-01-2024 08:17 AM

Message 3 of 7

Hi

 

you can keep hold of the old box.

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

fr8ys
Community Star
Private Message TalkTalk
In response to Topman26

on ‎24-01-2024 09:04 PM

Message 4 of 7

Ok. Suggest wait for support staff to advise further.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes

Topman26
Chatterbox
Private Message TalkTalk
In response to fr8ys

on ‎24-01-2024 08:28 PM

Message 5 of 7

yes a bag was received sadly, but they didn't specify a time frame, but thanks for the feedback

0 Likes

fr8ys
Community Star
Private Message TalkTalk

on ‎24-01-2024 08:04 PM

Message 6 of 7

Were you sent a returns bag as I understand you only have to return equipment if you have a bag?

 

If so then not very long as you may get a fine for not returning it.

 

You can't transfer recording due to licencing / copyright.

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes
© TalkTalk 2026