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TV Support

For help with your TalkTalk TV box, channels and apps.

how long do I have to back my old TV Hub when its got many recordings I've still to watch

Topman26
First Timer
Private Message TalkTalk

on ‎24-01-2024 07:50 PM

Message 7 of 7

I have upgraded my old TV Hub to the new 4K version. I have many hours of recording on the old hub still not watched. I only upgraded to be able to record and view ITVX. I assume recording cannot be copies to the new hub, if the can how can I do that

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6 REPLIES 6

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Topman26

on ‎25-01-2024 10:22 AM

Message 1 of 7

No Problem 🙂

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Topman26
First Timer
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎25-01-2024 10:15 AM

Message 2 of 7

thanks Karl great news

 

 

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎25-01-2024 08:17 AM

Message 3 of 7

Hi

 

you can keep hold of the old box.

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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fr8ys
Community Star
Private Message TalkTalk
In response to Topman26

on ‎24-01-2024 09:04 PM

Message 4 of 7

Ok. Suggest wait for support staff to advise further.

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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Topman26
First Timer
Private Message TalkTalk
In response to fr8ys

on ‎24-01-2024 08:28 PM

Message 5 of 7

yes a bag was received sadly, but they didn't specify a time frame, but thanks for the feedback

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fr8ys
Community Star
Private Message TalkTalk

on ‎24-01-2024 08:04 PM

Message 6 of 7

Were you sent a returns bag as I understand you only have to return equipment if you have a bag?

 

If so then not very long as you may get a fine for not returning it.

 

You can't transfer recording due to licencing / copyright.

 

Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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