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i have retuned my set top box when retuning had finished i had lost over 70 channels Why???

silversurfer07
First Timer
Private Message TalkTalk

on ‎13-12-2023 08:39 PM

Message 3 of 3

when i retuned my set top box i lost over 70 channels WHY ???

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎14-12-2023 07:54 AM

Message 1 of 3

Hi

 

Bad weather in parts of the country may have affected the signals or transmitter, did a retune bring them back ?

 

Karl.

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fr8ys
Community Star
Private Message TalkTalk

on ‎13-12-2023 09:11 PM

Message 2 of 3

Which box do you have so advice can be tailored?

 

Was there a reason you retuned? If pixilation on picture it may have been due to atmospherics and retuning when there are weather issues causes loss of channels.

 

Try retuning without the aerial in to clear any memory then retune again. Any difference?

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