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TV Support

For help with your TalkTalk TV box, channels and apps.

playback freezes and recordings skip DN372T

billkelly
Chatterbox
Private Message

on ‎09-02-2023 01:11 PM

Message 2 of 2

Hi, playback of recordings will freeze for a few seconds and then continue, also some recordings will "glitch" and miss a few seconds of the broadcast.  I have done the "resets" (except those that remove the recordings, there are some we want to keep). So, how do we get the recordings off onto another device and how do we fix the problem? Cheers

 

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1 REPLY 1

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎09-02-2023 01:37 PM

Message 1 of 2

Hi

 

Recordings cannot be transferred from the device.  If the maintenance reset does not resolve, there could be some corruption on the drive. In this case the only option is to try the full factory reset from the settings menu and test some fresh recordings.

 

Thanks  

Karl. 

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