TalkTalk TV service not working? We'll help you get back watching TV as soon as possible with some simple checks.
You'll find our TalkTalk TV Installation guides useful
You'll find Problems with TV recordings helpful
Check out our
Remote control guide
See our guide to
TV error codes
However, if you're already a TalkTalk TV and broadband customer, please check the following:
We no longer sell TV Boosts to new or existing customers. If you already have a TV Boost you can continue to use them. We’re excited to offer alternative service through NOW where you can enjoy the latest TV, movies and sport.
As our Boost channels and on-demand content is delivered over the internet, we require lines to be fast enough to give you a positive viewing experience.
If you're below 7Mbps you will only see the free-to-air channels in your guide.
We get our channels and on-demand content from a range of different providers. To be able to offer this content on mobile devices and web, we need permission from the content provider.
Unfortunately, we're unable to offer a purchase option on iOS at this time. However, you'll still be able to view content that you have already paid for.
You can still make purchases on our website. Purchases will then be immediately available to stream or download in our iOS app.
We currently do not offer the chance to download on-demand content linked to TV Boosts. This is as often we use other content providers for TV Boosts and currently don't have the rights to download.
Following a recent Youview update, some customers are seeing a Blue/Black screen when accessing the Settings menu on their TalkTalk TV box. This is only affecting customers using Model DN370T. To fix the issue you'll need to perform a factory reset (option 2 to keep recordings) in maintenance mode. You'll find the instructions for this in How to find maintenance mode .
We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options
View & pay your bills & keep tabs on your usage.
New: See how your connection Is performing.
Our chat experts are available 7 days a week, 365 days a year.