cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Problems with TalkTalk TV

No ratings

TalkTalk TV service not working? We'll help you get back watching TV as soon as possible with some simple checks. 

Having trouble setting up TalkTalk TV?

You'll find our TalkTalk TV Installation guides useful

Unable to watch your recordings?

You'll find Problems with TV recordings helpful

Problems with your Remote control?

Check out our
Remote control guide

Getting an error code on your TV?

See our guide to
TV error codes

 

You won't see these menu options if you’re not a TalkTalk TV and broadband subscriber. If you want access to these features you can upgrade your package or join TalkTalk broadband

However, if you're already a TalkTalk TV and broadband customer, please check the following:

  • Ensure that the email address you’re logging in with is the same as your TalkTalk My Account. You can test this by logging into the My Account website. If you’re successful, then you’re using the correct credentials. 
  • If this is the first time that you have seen the issue, try logging out of the TalkTalk TV website or app you’re using and then log back in.

 

The TV Boost page only lists the Boosts which meet both of the following criteria:

  1. You're not already subscribed to the Boosts
  2. You're eligible to subscribe to the Boosts

A small number of customers are not eligible to some Boosts due to the line speed being too slow (less than 7Mbps). As our Boost channels and on-demand content is delivered over the internet, we require lines to be sufficiently fast to give you a positive viewing experience. You can check what Boosts you're subscribed to by going to My TV.

 

Some customers are not eligible to Boosts due to the line speed being too slow (less than 7Mbps). As our Boost channels and on-demand content is delivered over the internet, we require lines to be fast enough to give you a positive viewing experience.

If you're below 7Mbps you will still see the free-to-air channels in your guide and will be able to subscribe only to certain Boosts. This will also result in you not seeing the purchase option for other Boosts as we don’t want to sell you something you cannot use.

 

We get our channels and on-demand content from a range of different providers. To be able to offer this content on mobile devices and web, we need permission from the content provider. 

 

Unfortunately, we're unable to offer a purchase option on iOS at this time. However, you'll still be able to view content that you have already paid for.

You can still make purchases on our website. Purchases will then be immediately available to stream or download in our iOS app.

 

We currently do not offer the chance to download on-demand content linked to TV Boosts. This is as often we use other content providers for TV Boosts and currently don't have the rights to download.

 

To watch Freeview channels on TalkTalk TV you'll need a working TV aerial.  You can check the signal quality and strength of any Freeview channel you are currently watching. You'll find information on how to check in TalkTalk TV Box signal quality.

 

Following a recent Youview update, some customers are seeing a Blue/Black screen when accessing the Settings menu on their TalkTalk TV box. This is only affecting customers using Model DN370T. To fix the issue you'll need to perform a factory reset (option 2 to keep recordings) in maintenance mode. You'll find the instructions for this in How to find maintenance mode .

 

 

Mike
Hi, I’m Mike did you find my article useful?

Looking for help ?

We have a reduced support team available at the moment, which means the wait times to speak to us may be longer than usual. Why not manage your account or get help with your services online using one of the below options