£100 stay with talktalk voucher

[phil750]

Hi All

Seems to be a common issue and i have seen a few resolving comments so hoping someone can help. i renewed my contract after trying to leave and got offered a £100 voucher that i would receive in 30 days, its been 30 days today and i havent received anything? 

Can anyone help, is it best to ring up? 

[Arne-TalkTalk]

keep an eye on the spam folders in your inbox

[phil750]

Thanks arne , I did have someone reach out who first said there was no record on my account and then said it takes 90 days not 30. 

Very disappointing service from talktalk . I assume this is a tactic to hope I forget and just keep me waiting . 

[Arne-TalkTalk]

@phil750 I have chased this up for you. 

[JoFi62]

Hi Phil, I had the same issue, it took just over 150 days before I got the vouchers I was promised. I think I only got that because I kept posting every so often. I think it was Arne that actually contacted me with the codes. All I can say is persevere, and post every month, with updates. I've always been happy with the speed of the talktalk broadband, but I won't stay with them once the contract is up next time, as you shouldn't have to keep chasing them to get what was promised. Good Luck🤞 

[phil750]

Still nothing 

[Arne-TalkTalk]

Hi phil750

Its 30 days today (20th) keep an eye on your spam/junk mail folders in the next few days, if there is nothing by the end of this week I can chase it up. 

Thank you.

[Gliwmaeden2]

This should be picked up in the next day or two, @phil750.

Best to stick with the forum and follow up on here. Your post is in the queue for attention. 

Both phone and live chat are finished for today anyhow.