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£25 voucher not received after Full Fibre installation

AA08
Chatterbox
Private Message TalkTalk
Message 4 of 4

Hi

I  still haven't received my £25 voucher after my upgrade to Full Fibre.  It was installed on 23/02 24, so I have waited double the stated 45 days and still no email. I too have contacted  giftcloud support as directed in the installation email, all I have received is an auto reply to say they are busy, so it may take longer to answer my query. 
I would be grateful if someone at TalkTalk could escalate this for me.

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3 REPLIES 3

AA08
Chatterbox
Private Message TalkTalk
Message 1 of 4

Thank you Arne.

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4
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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 4

Staff will check this for you, but won't be back on here before Tuesday, @AA08.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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