Account not recognised
on 29-09-2024 06:21 PM
Message 7 of 7
I'm trying to change providers and my chosen provider does not recognise my account number or phone number. Any idea why? I was previously with Shell broadband and was migrated over through no choice of my own.
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6 REPLIES 6
on 30-09-2024 02:46 PM
Message 1 of 7
Ive never heard of them, they may use what's called an "AltNet" so they will have to give you a new number to progress their order
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on 30-09-2024 10:03 AM
Message 2 of 7
New provider is WightFibre
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on 30-09-2024 09:38 AM
Message 3 of 7
Hi Peedoff2
Who is the new provider?
There may not be a porting agreement between us and them, However if it is a company that uses Openreach there should not be any problems, we cant reject transfer request as per the defined Ofcom process.
Regards
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on 29-09-2024 07:11 PM
Message 4 of 7
OK, let's see what the support team have to say when they pick this up.
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on 29-09-2024 06:44 PM
Message 5 of 7
I have set up my Talktalk account, but that was a problem as well.
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on 29-09-2024 06:35 PM
Message 6 of 7
I have moved this to the Billing section for you where account related issues are also dealt with. Have you managed to set up your new TalkTalk account? Otherwise, I suspect you may need to cancel and order a new service with your chosen provider. The support team will advise further when they are back online from tomorrow.
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